🏟️ Venue Guide
🕐 Box Office Hours
Monday, Wednesday, Thursday from 10:00am-5:30pm. On Event Days the NOW Arena Box Office will open three (3) hours prior to event time and will remain open approx. one (1) hour after event start.
📞 Phone
Box Office: 847-649-2270 Groups: 847-649-2270
💳 Accepted Payment
NOW Arena Box Office is cashless. We accept Debit or Credit Cards (Mastercard, Visa, Discover, American Express), Apple Pay, and Google Pay only.
🅿️ Parking
There are 3200 on-site parking spots at the NOW Arena. We encourage you to arrive early to avoid congestion and tie ups. The lots are accessible off of Prairie Stone Pkwy, Hoffman Blvd, and Pratum Ave. Once inside, Prairie Stone signage and parking attendants will direct you to the closest lot.
♿ Accessibility
The NOW Arena offers accessible and companion seating located on the Concourse and Event Levels for all events (accessible seating locations are subject to change based on the seating configuation for various events). Please contact the NOW Arena Ticket Office if you require accessible and companion seating.
👶 Child Policy
All patrons who have reached the age of two (2) must have a ticket. For concerts, every patron must have a ticket. Age limit will vary by event on occasion.
💡 Guru Tips
Insider tips to make the most of your experience at NOW Arena
🅿️ Parking Guru Tip
Surface lots fill fast on popular show nights. Arrive early or consider parking a few blocks away — it's often cheaper and you'll avoid the post-show traffic jam.
💳 Cashless Venue
This is a cashless venue — cards and mobile pay only. Make sure your phone is charged for mobile wallet.
🏟️ Arena Insider
For concerts in arenas, mid-level sections (200s) often have the best sound. Floor seats look great on paper but sound can be muddy and sightlines blocked by standing crowds.
♿ Accessibility Guru Tip
Accessible seating is available — book early for the best options. Call the box office directly for companion seating or specific accommodation needs. They're usually more helpful than the website.
📅 Busy Venue
NOW Arena hosts 76+ events — it's a popular spot. For big shows, arrive 30-60 minutes early to clear security, grab food, and settle in without stress.
👨👩👧 Bringing Kids?
This venue has a child policy — check age requirements before buying. Pro tip: aisle seats are a lifesaver with little ones for quick bathroom and snack runs.
🚕 Rideshare Tip
Set your pickup spot a block or two away from the main exit — everyone else is fighting for rides right at the door. You'll get matched faster and pay less surge.
📝 Reviews & Ratings
📅 Upcoming Events
Professional Championship Bull Riders: Border Battle International
📍 NOW Arena · Hoffman Estates
PAW Patrol Live! "A Mighty Adventure"
📍 NOW Arena · Hoffman Estates
PAW Patrol Live! "A Mighty Adventure"
📍 NOW Arena · Hoffman Estates